Frequently Asked Questions

We accept a variety of payment methods through our secure payment gateway, Razorpay, including:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• UPI (Google Pay, PhonePe, BHIM, etc.)
• Net Banking (all major Indian banks)
• Wallets (Paytm, Amazon Pay, etc.)

All transactions are secure and encrypted to protect your payment information.

No, there are no hidden fees or additional charges. The price you see for a number is the final price you'll pay. This includes:

• The phone number
• OTP verification code for WhatsApp
• Full setup instructions
• Customer support

We believe in transparent pricing and providing clear value to our customers.

Yes, we regularly offer promotional discounts and promo codes. You can:

• Subscribe to our newsletter to receive exclusive promo codes
• Follow us on social media for special offers and flash sales
• Check our website for seasonal promotions
• Receive referral discounts by inviting friends to use our service

During checkout, you'll have the option to apply any valid promo code to your purchase.

When you select a number and proceed to checkout, the number is automatically reserved for you for 15 minutes. This gives you time to complete your payment without worrying about someone else purchasing the same number.

If you don't complete the purchase within 15 minutes, the reservation expires, and the number becomes available to other customers again.

We currently don't offer longer reservation periods or pre-booking options.

The numbers we provide are specifically optimized for WhatsApp verification. While technically they are real phone numbers, there are important limitations to be aware of:

• You cannot receive regular calls or SMS messages on these numbers
• The numbers are not suitable for verification on other platforms that require SMS or call verification
• The numbers are intended for WhatsApp use only

If you need numbers for other services, please contact our support team to discuss your specific requirements.

Once you've successfully activated your WhatsApp account with the purchased number, it will remain active as long as you continue to use the WhatsApp account. There are a few important points to note:

• WhatsApp accounts that remain inactive for 120 days (approximately 4 months) may be automatically deleted by WhatsApp
• We recommend using your WhatsApp account regularly to keep it active
• The number itself is sold to you permanently - there are no recurring fees or subscriptions
• We cannot guarantee the number will remain available indefinitely, as telecom providers may occasionally reclaim unused numbers

For the best experience, we recommend using your WhatsApp account at least once every few weeks.

Yes, WhatsApp allows you to change the phone number associated with your account. If you decide to switch to a different number in the future, you can use WhatsApp's built-in "Change Number" feature:

1. Open WhatsApp and go to Settings
2. Tap Account > Change Number
3. Follow the prompts to enter your old number (the one you purchased from us) and your new number
4. Verify your new number with the verification code

This process will transfer your account information, groups, and settings to the new number. Note that your chat history will only transfer if you've been creating backups.

For detailed instructions, please refer to the official WhatsApp guide.

We guarantee that all our numbers work with WhatsApp. If you're having trouble activating your number, please follow these steps:

1. Make sure you're entering the complete number correctly, including the country code
2. Ensure you're using the correct OTP provided in your dashboard
3. Try the "Call Me" option in WhatsApp if the SMS verification isn't working
4. Check if your WhatsApp app is up to date
5. Make sure your device has a stable internet connection

If you've tried these steps and still can't activate WhatsApp, please contact our support team immediately. We'll assist you in resolving the issue or provide a replacement number if necessary. If we can't resolve the issue, we offer a full refund within 24 hours of purchase.

We offer refunds in the following specific circumstances:

• Non-working numbers: If the number you purchased doesn't work with WhatsApp within 24 hours of purchase, we'll provide a full refund
• Incorrect number: If the number you receive is different from what you purchased, we'll provide a full refund
• Number reclaimed: If the number is reclaimed by the original owner within 7 days of purchase, we'll provide a full refund

To request a refund, please contact our support team at support@unumbers.com with your order details and the reason for your refund request. We'll process valid refund requests within 1-3 business days, and the funds will be returned to your original payment method.

Please note that we do not offer refunds for any other reasons, including but not limited to:

• Change of mind after successful WhatsApp activation
• Purchasing the wrong country code or number pattern
• WhatsApp account bans or restrictions (which are under WhatsApp's control, not ours)

We offer multiple ways to get in touch with our customer support team:

• Email: support@unumbers.com (24/7, response within 24 hours)
• Live Chat: Available on our website from 9 AM to 9 PM IST, 7 days a week
• Phone: +91 9876543210 (9 AM to 6 PM IST, Monday to Friday)
• Contact Form: Available on our Contact page

For the fastest response, we recommend using email or live chat. Please include your order ID and any relevant details when contacting us about a specific purchase.

Yes, we take the security of your information very seriously:

• All payments are processed through Razorpay, a PCI-DSS compliant payment gateway
• Your payment details are never stored on our servers
• Our website uses SSL encryption to protect all data transmission
• We implement industry-standard security measures to protect your personal information
• We only collect the information necessary to provide our services
• We never share your personal information with third parties except as required to provide our services

For more details on how we handle your information, please review our Privacy Policy.

Yes, you can purchase as many numbers as you need with a single Unumbers account. There are no limits on the number of purchases you can make.

All your purchased numbers will be available in your account dashboard for easy reference. Each number will have its own section with:

• The complete phone number
• The country of origin
• The date of purchase
• The verification OTP
• Activation status

This makes it convenient to manage multiple numbers for different purposes or WhatsApp accounts.